1. Introduction

Сlaimonds Singapore Ltd ("we", "our", "us") is committed to protecting the privacy and personal data of our clients and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our fund recovery services.

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

This Privacy Policy is prepared in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA) and, where applicable, the UK General Data Protection Regulation (UK GDPR).

2. Data We Collect

2.1 Data Provided Directly by You

• Full name
• Email address and phone number
• Postal address
• Information about the fraud case (type, amount, details)
• Identification documents and evidence
• Bank details for fund recovery

2.2 Automatically Collected Data

• IP address and browsing data
• Device information
• Cookies and similar technologies
• Website usage data

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing our fund recovery services
• Communicating with you regarding your case
• Processing enquiries and documentation
• Complying with legal and regulatory obligations
• Improving our services
• Preventing fraud and unlawful activities

4. Legal Basis for Processing

We process your personal data on the following legal bases under the PDPA:

• Consent: Where you have given your express consent for the collection, use, or disclosure of your personal data
• Contractual necessity: Where the processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract
• Legal obligation: Where the processing is necessary to comply with any applicable law or regulatory requirement
• Legitimate purposes: Where the processing is necessary for our legitimate interests, such as improving our services and preventing fraud, provided these interests are not overridden by your rights

5. Data Sharing

We do not sell, rent, or share your personal data with third parties, except in the following cases:

• With your express consent
• With our legal and financial partners for the purpose of fund recovery
• To comply with legal obligations or orders from authorities
• To protect our rights and security
• With service providers who assist us in our operations (always subject to appropriate safeguards and data processing agreements)

6. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve any disputes
• Prevent future fraud

When the data is no longer needed, it will be securely deleted in accordance with our data retention policy.

7. Your Rights Under the PDPA

Under the Personal Data Protection Act 2012 of Singapore (PDPA), you have the following rights:

• Right of Access: You may request access to your personal data held by us and information about how your data has been used or disclosed within the past year
• Right to Correction: You may request the correction of any inaccurate or incomplete personal data
• Right to Withdraw Consent: You may withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to legal and contractual restrictions
• Right to Data Portability: You may request that your data be transmitted to another organisation in a commonly used format, where applicable
• Right to Erasure: You may, in certain circumstances, request the deletion of your personal data that is no longer necessary for the purpose for which it was collected

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Activity monitoring and logging
• Staff training in data protection
• Regular data backups and disaster recovery procedures

9. Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

• Improving user experience
• Analysing website usage
• Storing your preferences
• Ensuring basic functionality

You can manage cookie settings through your browser settings. We will obtain your consent before using non-essential cookies.

10. International Data Transfers

Your data may be transferred to and processed in countries outside of Singapore. In such cases, we ensure that:

• The receiving country provides a comparable standard of protection for personal data
• Appropriate contractual arrangements are in place to safeguard your data
• Supplementary protective measures are taken where necessary

11. Minors

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Material changes will be communicated in the following ways:

• Notice on our website
• Email to existing clients
• Update of the "Last Updated" date

By continuing to use our services after any changes, you agree to the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or about the processing of your personal data, please contact us:

14. Supervisory Authority

If you believe that the processing of your personal data violates data protection regulations, you have the right to lodge a complaint with the relevant supervisory authority.

In Singapore, the relevant authority is the Personal Data Protection Commission (PDPC), 10 Pasir Panjang Road, #03-01 Mapletree Business City, Singapore 117438 (www.pdpc.gov.sg).

You may also lodge a complaint with any other applicable data protection authority in the jurisdiction where you reside.